STORE POLICY

Customer Care

At Carambole, we are committed to providing exceptional customer service and ensuring you have a seamless shopping experience. If you have any questions about our products, your order, or need skincare advice, we’re here to help!

For inquiries, please reach out to us via:

Email: info@carambole.ca
Response Time: We aim to respond within 24-48 hours on business days.

We want you to feel confident in your purchase, and we are happy to assist with any concerns.

Privacy & Safety

Your privacy and security are our top priorities. We use secure third-party payment gateways to process transactions, ensuring your personal and financial information remains protected.

Data Collection: We only collect essential information needed to process your order and improve your shopping experience.
Third-Party Services: We may use trusted third-party services for payment processing, analytics, or order fulfillment.
Communication: We may contact you regarding your order status, promotional offers (with your consent), or customer support needs.

For more details, please review our [Privacy Policy].

Wholesale Inquiries

Interested in carrying Carambole products? We welcome wholesale partnerships and collaborations with retailers who share our passion for science-backed, results-driven skincare.

To inquire about wholesale opportunities, please contact us at info@carambole.ca with details about your business. We’ll be happy to discuss pricing, bulk orders, and partnership opportunities.

Payment Methods

We accept the following secure payment methods:

Credit / Debit Cards
PayPal
Offline Payments (Bank Transfer or Manual Processing, if applicable)

All transactions are processed through encrypted payment gateways to ensure your security.