We ship worldwide! International shipping options may vary—please check our shipping Policy for details.

Processing takes 1–3 business days, and shipping times depend on your location. Standard shipping typically takes 5–10 business days, while expedited options are available at checkout.

Orders are processed quickly, but if you need to make a change or cancel, contact us at info@carambole.ca as soon as possible. We’ll do our best to accommodate, but we can’t guarantee modifications once an order has shipped.

We offer a 15 days return policy for unopened and unused products. If you’re not satisfied, please contact info@carambole.ca to initiate a return. See our return policy for details.

If your order arrives damaged or defective, please email info@carambole.ca with a photo of the product and packaging, and we’ll be happy to assist you with a replacement.

Yes, but we highly recommend patch testing first. Apply to a small area and wait 24 hours before full use. If irritation occurs, reduce usage or discontinue.

We always recommend consulting your doctor before using any exfoliating acids during pregnancy or breastfeeding. While many of our ingredients are generally safe, individual circumstances vary.

Yes! Since AHA and BHA can increase sun sensitivity, always apply SPF 30 or higher when using this product, especially during the day.

We recommend starting with 3 times per week and gradually increasing to daily use if tolerated.

No, rinsing is not necessary. However, if you experience any irritation or redness, rinse off and stop using.

To avoid over-exfoliation, we recommend using only one chemical exfoliant at a time and alternating with hydrating products. Avoid using it with strong retinoids, scrubs, or peels on the same day.

Yes! While designed to smooth rough, uneven skin on areas like the arms and legs, these pads can also be used on the face or other areas if your skin tolerates chemical exfoliants. Avoid applying to broken, irritated, or peeling skin.

Carambole AHA/BHA Smoothing + Exfoliating Pads are pre-soaked treatment pads designed to gently exfoliate, hydrate, and smooth rough, dry skin, especially for those with keratosis pilaris (KP) or uneven texture.

Yes! Our formula is designed to be gentle yet effective for most skin types, including sensitive skin. If you have highly reactive skin, we recommend patch testing before full use.

Yes! Carambole products are fragrance-free, cruelty-free, and made without harsh irritants to ensure a comfortable skincare experience.

Each jar contains 60 pads, and usage depends on your routine. If used 3 times per week, one jar will last around 20 weeks. Daily use will last two months.